Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Sixth,Seventh,Eighth,Ninth,11/3/20,#,Copyright 2017,2015,2012 Pearson Education,Inc.All Rights Reserved.,Fundamentals of Management,Tenth,Edition,Chapter,12,Managing Communication,and Information,Fundamentals of ManagementTent,1,Learning Objectives,12.1,Describe,what managers need to know about communicating effectively.,12.2,Explain,how technology affects managerial communication.,12.3,Discuss,contemporary issues in communication.,Learning Objectives12.1 Descri,2,Learning,Objectives,12.1,Define what managers need to know about communicating effectively.,Learning Objectives 12.1Define,3,Effective Communication,Communication:,a transfer of understanding and meaning from one person to another.,Effective CommunicationCommuni,4,Exhibit,12-1,The Communication Process,Exhibit 12-1 The Communication,5,Factors Affecting Encoding,Skill,Attitudes,Knowledge,Social cultural system,Factors Affecting EncodingSkil,6,Communication Channels,Formal channels,Informal channels,Communication ChannelsFormal c,7,Decoding and Feedback,Decoding,:,translating a received message.,Feedback:,checking to see how successfully a message has been transferred,.,Decoding and FeedbackDecoding:,8,Written vs.Verbal Communication,Advantages,Tangible/verifiable,Permanent record,Stored for later reference,Well-thought out,Drawbacks,Time consuming,Doesn,t lend itself to feedback like oral communication,Written vs.Verbal Communicati,9,The Grapevine,The Grapevine:Fruitful or Not?,The GrapevineThe Grapevine:Fr,10,Nonverbal Cues,Its not WHAT you say but HOW you say it.,Nonverbal CuesIts not WHAT yo,11,Communication Barriers,Exhibit,12-2,Barriers to Effective Communication,Barrier,Description,Filtering,The deliberate manipulation of information to make it appear more favorable to the receiver.,Selective Perception,Receiving communications on the basis of what one selectively sees and hears depending on his or her needs,motivation,experience,background,and other,personal characteristics.,Information Overload,When the amount of information one has to work with exceeds ones processing capacity.,Emotions,How the receiver feels when a message is received.,Language,Words have different meanings to different people.Receivers will use their definition of words being communicated.,Gender,How males and females react to communication may be different,and they each have a different communication style.,National Culture,Communication differences arising from the different languages that individuals use to communicate and the national culture of which they are a part.,Communication BarriersExhibit,12,Overcoming Communication Barriers,Exhibit,12-3,Overcoming Barriers to Effective Communication,Use Feedback,Check the accuracy of what has been communicatedor what you think you heard.,Simplify Language,Use words that the intended audience understands.,Listen Actively,Listen for the full meaning of the message without making premature judgment or interpretationor thinking about what you are going to say in response.,Constrain Emotions,Recognize when your emotions are running high.When they are,dont communicate until you have calmed down.,Watch Nonverbal Cues,Be aware that your actions speak louder than your words.Keep the two consistent.,Overcoming Communication Barri,13,Learning Objectives,12.2,Explain how technology affects managerial communication.,Learning Objectives 12.2Explai,14,Technology and Communication,IT is where its at!,Networked computer systems,Wireless,capabilities,Technology and CommunicationIT,15,Networked Communication,Networked Communication,16,Networked Communication Applications,(1 of 2),E-mail,Instant messaging(IM),Voice mail,Fax machines,Networked Communication Applic,17,Networked Communication Applications,(2 of 2),Electronic Data interchange(EDI),Teleconference and videoconference meetings,Organizational intranet,Organizational extranet,Internet-based voice/video communication,Networked Communication Applic,18,Wireless Communication,People don,t need to be physically at the office to communicate,collaborate,and share information with managers and colleagues.,Wireless CommunicationPeople d,19,Learning Objectives,12.3,Discuss contemporary issues in communication.,Learning Objectives 12.3Discus,20,Contemporary Issues,Communication management in an Internet world,Managing the organization,s knowledge resources,Communicating with customers,Getting employee input,Communicating ethically,Contemporary IssuesCommunicati,21,Communication in an Internet World,This is BIG!,Legal and security issues,Lack of personal,interaction,Communication in an Internet W,22,Legal and Security Issues,Electronic information is potentially admissible in court,Sensitive,proprietary information is at risk,Legal and Security IssuesElect,23,Personal Interaction,Social media can minimize personal interaction.,Personal InteractionSocial med,24,Knowledge Management,Cu