单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,2019/4/12,0,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,2019/4/12,#,31,授课人,:XXX,时间,:201X,年,X,月,酒,店,英,语,本模板有完整的逻辑框架，内容详实，稍作修改可直接使用,酒店基础英语培训课件,PPT,模板,简洁实用,酒店英语培训,/,员工培训,/,酒店服务等,授课人:XXX时间:201X年X月酒店英语本模板有完整的逻辑,1,PART 01,Greeting 问候与欢迎,PART 03,Direction 指路与带领,PART 02,Thanks 感谢与回答,PART 04,Apologies 致歉与答复,内容,Items,PART 05,Check in 入住,PART 06,Check out 退房,PART 07,Farewell 道别,PART 01Greeting 问候与欢迎PART 03Di,2,问候与欢迎,Greeting,01,问候与欢迎Greeting01,3,Greeting 问候与欢迎,Nice to meet you again.很高兴再次见到您。,Have a good rest. 祝您休息好！,ADD YOUR TITLE HERE,Good morning. (用于中午以前),Good evening. (用于下午六点过后),Hello/Hi! 您好！,How are you? 您好吗？,Glad/nice to meet you. 见到您很高兴。,Welcome to our hotel. 欢迎到我们的酒店来！,问候与欢迎,Greeting 问候与欢迎Nice to meet you,4,问候与欢迎,情景1：当国外客人来到大门前/前台时,1. Hello, sir! Welcome!,先生您好，欢迎！,2. Good afternoon, sir! Welcome to Ibis Hotel/our hotel!,下午好先生，欢迎光临宜必思酒店！,3. Good evening, Ms. Nice to meet you in our hotel. May I help you?,晚上好小姐，欢迎光临，请问我能为您服务吗？,问候与欢迎情景1：当国外客人来到大门前/前台时,5,感谢与回答,Thanks,02,感谢与回答Thanks02,6,Thanks 感谢与回答,如何,表达感谢？,Thank you (so/very much).谢谢您（非常感谢）,Thanks a lot.多谢,Thank you for coming谢谢您的光临,Thank you for staying in our hotel. 感谢您在我们饭店下榻,Thanks for your help,谢谢你的帮助,Im very grateful to you,非常感谢您,LOGO,Thanks 感谢与回答如何Thank you (so/ve,7,Thanks 感谢与回答,感谢,的应答：,You are welcome./Welcome! 不用谢。,My pleasure./With pleasure. 乐意效劳。,Dont mention it. 何足挂齿。,Its very kind of you./You are so kind.您真客气。,Thanks 感谢与回答感谢You are welcome.,8,Thanks 感谢与回答,UNIQUE SLIDE,PUT CREATIVE TITLE RIGHT HERE,Impressive picture and creative,slogan here,情景3：当国外客人向你表示感谢，要懂得接受他的谢意,客人：Thank you! (Thanks a lot!),回答：My pleasure!,我的荣幸或:Youre welcome!不客气,Thanks 感谢与回答UNIQUE SLIDEPUT CR,9,指路与带领,Direction,03,指路与带领Direction 03,10,Direction 指路与带领,Follow me, please. 请跟随我来。,This way, please. 这边请。,Its over there. 在那边。（用手指明方向）,Walk straight ahead. 一直往前走。,Turn left/right. 往左/右转。,Go upstairs/downstairs. 上/下楼。,Please go to the 2nd floor. 请到2楼。,指路与带领,Direction 指路与带领 Follow me, ple,11,Direction 指路与带领,指路与带领,情景2：当国外客人需要前台带领或指明到某处时,客人：Excuse me, wheres the toilet/restroom please? 请问洗手间在哪儿？,回答：Its over there. Turn right at the corner, please. 在那边，前面角落处右转。,或：Please go to the 2nd floor. Youll see it after you get off the elevator. 请您上2楼，出电梯就可以看到。,客人：Thank you. 谢谢！,回答：My pleasure./You are welcome. 不客气,Direction 指路与带领指路与带领情景2：当国外客人需,12,Direction 指路与带领,指路与带领,1. 在哪里？Where is/Wheres?,2. 卫生间/洗手间toilet/restroom/washroom/water closet,3. 角落Corner,4. 左/右转Turn left/right,5. 楼层地面Floor,一二三楼First/second/third floor1st/2nd/3rd/4th,6. （从）下来Get off,7. 电梯Elevator/lift,Direction 指路与带领指路与带领1. 在哪里？Wh,13,致歉与答复,Apologies,04,致歉与答复Apologies04,14,Apologies 致歉与答复,致歉与答复,真诚及时的道歉有时会很好的缓和尴尬气氛,Excuse me. 请原谅/打扰一下,Im sorry./Sorry. 对不起,Im awfully/really sorry. 我真的很抱歉。,Its my fault. 这是我的错。,I apologize./I apologize for you/it/this.,我抱歉。我向你道歉。,Apologies 致歉与答复致歉与答复真诚及时的道歉有时会,15,Apologies 致歉与答复,致歉与答复,道歉的答复：,Thats all right. 这没什么。,Thats/Its OK. 没事。,It doesnt matter. 没关系。,Never mind. 不要紧，没关系。,Lets forget it./Forget about it./Forget it. 算了吧！,Apologies 致歉与答复致歉与答复道歉的答复：,16,入住,Check in,05,入住Check in05,17,Check in 入住,入住,1. 预订,Reservation/book,Make/have a reservation进行预订,2. 到达arrive,3. Single room 单间,double room 双人间,suite 套间,luxury suite 豪华套间,4. Like 喜欢像,prefer 更喜欢（比较级）,5. 窗户Window,6. 留下离开Leave,7. 英语中的肯定答复,Yes, please./Yep.OK, sir.Certainly, sir.Sure. Sure thing.Exactly.Sure, go ahead.Sure, no problem.,Check in 入住入住1. 预订,18,Check in 入住,入住,1. 多久How long,2. 多少How many,3. 待留保持Stay,4. 计划plan,5. 期望想做Expect,6. 等待Wait,Wait a moment/second/minute. 稍等一下,Check in 入住入住1. 多久How long,19,Check in 入住,情景4: 询问是否有预订,问：Did you have a reservation with us? /Did you make a reservation, please? 您有预订吗？,客人： No, I just arrived in this place.没有，我刚到这里。,回答：We have single rooms, double rooms, suites and luxury suites in our hotel. 我们有单间、双人间、套间和豪华套间。,What kind of room would you like/prefer? A single room or a double room? 您需要哪种房间？单人房还是双人房？,客人： I want a single room with window. 单人间，有窗户,回答：Im sorry, we dont have any single rooms left/all single rooms have been booked, would you like a double room? 对不起，我们没有单间了，双人间可以吗？,客人：Yes, please. 可以。,Check in 入住情景4: 询问是否有预订问：Did,20,Check in 入住,入住,情景6: 询问房价,客人：Whats the room rate today? 今天房价多少？,回答：The price of a single room is 170 RMB per day./The single room rate is 170RMB per day.单间的房费是每天170元。,客人：OK, Ill take it for two nights. 一个单人间，住两晚。,回答：Sure, no problem. Thank you very much, sir. 没问题，先生。非常感谢。,Check in 入住入住情景6: 询问房价,21,Check in 入住,入住,1. 护照passport,2. 房号Room numberNo./#,3. 房卡Room card/key card,4. 点整点Oclock2 oclock 2点钟,6. 离开Leave,7. 空出，搬出Vacate,8. 免费For free/free,Check in 入住入住1. 护照passport,22,Check in 入住,入住,1. 房价Room rate/price,2. 多少钱？How muchWhats the price of,3. 人民币 RMB,4. 折扣 discount,Could you give me any discount?有折扣吗？,Check in 入住入住1. 房价Room rate/pr,23,Check in 入住,入住,Could you give me your passport?/May I have your passport, please? 麻烦出示一下您的护照。,Your room number is 246 on the second floor. 您的房号是二楼的246室。,Heres your key card/room card. 这是您的房卡。,You may keep the room till 2PM./Youll have to leave/vacate your room by 2PM. 您可以将房间保留到下午2点。,Do you need a morning/wake-up call, please? 需要叫早服务吗？,We have breakfast for free on 2nd floor each morning from 7:30-9:30. 早餐免费，每天上午7:30到9:30在2楼。,Check in 入住入住Could you give me,24,Check in 入住,入住,行李服务Luggage Service,保险箱safe deposit box/safety box,叫醒服务morning/wake up call,洗衣服务Laundry Service,Check in 入住入住行李服务Luggage Servi,25,Check in 入住,入住,中餐厅Chinese Restaurant,西餐厅Western Restaurant,咖啡厅Coffee Shop,Bar酒吧,Check in 入住入住中餐厅Chinese Restau,26,Check in 入住,入住,会议室Conference Room,商务中心Business Center,停车场Parking,信用卡Credit Card,Check in 入住入住会议室Conference Roo,27,道别,Farewell,06,道别Farewell06,28,Farewell 道别,PHONE,SLIDE HERE,#,Phone Section,01,02,输入你的标题,详细内容,点击输入本栏的具体文字，简明扼要的说明分项内容，此为概念图解。,输入你的标题,详细内容,点击输入本栏的具体文字，简明扼要的说明分项内容，此为概念图解。,详细内容,点击输入本栏的具体文字，简明扼要的说明分项内容，此为概念图解。,Farewell 道别PHONE# Phone Sectio,29,Farewell 道别,添加您的标题,由在此输入详细介绍，以表达项目工作的详细资料和文字信息。,添加您的标题,由在此输入详细介绍，以表达项目工作的详细资料和文字信息。,添加您的标题,由在此输入详细介绍，以表达项目工作的详细资料和文字信息。,添加您的标题,由在此输入详细介绍，以表达项目工作的详细资料和文字信息。,添加您的标题,添加您的标题,Farewell 道别添加您的标题添加您的标题添加您的标题添,30,授课人,:XXX,时间,:201X,年,X,月,酒,店,英,语,本模板有完整的逻辑框架，内容详实，稍作修改可直接使用,培训结束，谢谢大家的聆听！,简洁实用,酒店英语培训,/,员工培训,/,酒店服务等,授课人:XXX时间:201X年X月酒店英语本模板有完整的逻辑,31,