Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,2020/9/14,#,Emotional Intelligence,“Emotional Intelligence Sets Apart Good Leaders”,Emotional Intelligence“Emotion,1,What is Intelligence?,Typically focused on,analytic reasoning,verbal skills,spatial ability,attention,memory,judgment,What is Intelligence?Typically,2,Definition,Individuals differ from one another in their ability to understand complex ideas,to adapt effectively to the environment,to learn from experience,to engage in various forms of reasoning,to overcome obstacles by taking thought,Concepts of intelligence are attempts to clarify and organize this complex set of phenomena,.,DefinitionIndividuals differ f,3,IQ,IQ,an abbreviation for,intelligence quotient,is a score derived from a set of standardized tests that were developed with the purpose of measuring a persons cognitive abilities in relation to ones age group.Primarily,an IQ test measures mathematical and spatial reasoning,logical ability,and language understanding.,IQIQ,an abbreviation for int,4,IQ,A weak predictor for,achievement,job performance success,overall success,wealth,&happiness,IQA weak predictor for,5,Intelligence at Work,IQ,Expertise,EI,IQ only accounts for 20-25%of,on-the-job success,.This means,at least 75%of job success is,Determined by factors other than,IQ.Of course IQ has a threshold for some jobs,eg.Engineering.,Expertise include,technical knowledge,training&experience.,Expertise is more,Important than IQ.,Expertise is a threshold,Competency.,Whats EI?,Intelligence at WorkIQExpertis,6,What is Emotional Intelligence(EI)?,A term used by some psychologists to evaluate the capacity for,recognizing our own feelings and those of others,for,motivating ourselves,and for,managing emotions,well in ourselves and in our relationships.,Emotional Quotient(EQ),The ability to monitor and,use emotions to guide thinking and actions.,High EQ,=decreased incidence of stress,depression and anxiety,and quicker recovery from serious illness.,High EQ,=increased productivity at work and happiness at home.,What is Emotional Intelligence,7,How EI works?,Synergy:Emotional Intelligence works with IQ and expertise.A top performer has all these qualities.Workplace ability begins with intellect.Education and expertise build the next layer.Emotional Intelligence is the final component.,When it matters most:the more complex and high-level the job,the more important EI becomes.A lack of EI can detract from IQ and expertise,and make it difficult to work with or to manage team.,When smart is stupid:When emotions rage out of control,smart people can act stupid.They may yell,say hurtful things,lower morale,and even drive away customers.Because a lack of control can be damaging,Emotional Intelligence is especially important in the work place.,How EI works?Synergy:Emotiona,8,Personal Abilities how you manage yourself,Self-awareness:understand your areas of strength and weakness,Self-management:includes being flexible,responsible,and innovative.,Goal-orientation:the desire to achieve,your level of commitment,your initiative,and a positive attitude.,Social Abilities determines how well you deal with others,Empathy:being aware of other peoples concerns,Social skills:being able to communicate well with others,can influence others,have strong conflict management skills,The 5 Components of EI,Daniel Goleman,丹尼尔,戈尔曼,Personal Abilities how you m,9,How 5 Components of EI collaborates?,How 5 Components of EI collabo,10,4 Basic Emotions of Human Being,Joy,Sadness,Anger,Fear,Good,?,Bad,?,MANAGE YOUR EMOTIONS,NOT CONTROL,4 Basic Emotions of Human Bein,11,But can Basic Emotions overwhelm rational thinking?,For example,Love or distrust reaction,Fight or flight response,But can Basic Emotions overwhe,12,Out of control emotions,Impair reasoning(even smart people sometimes act stupidly),May increase the likelihood that chronic emotional problems will result(e.g.,clinical depression or chronic anxiety or hostility),Out of control emotionsImpair,13,Emotional IntelligenceDeveloping strong people skills,We probably all know people,either at work or in our personal lives,who are really good listeners.No matter what kind of situation were in,they always seem to know just what to say and how to say it so that were not offended or upset.Theyre caring and considerate,and even if we dont find a solution to our problem,we usually leave feeling more hopeful and optimistic.,Emotional IntelligenceDevelop,14,We probably also know people who are masters at managing their emotions.They dont get angry in stressful situations.Instead,they have the ability to look at a problem and calmly find a solution.Theyre excellent decision makers,and they know when to trust their intuition.Regardless of their strengths,however,theyre