单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,酒店基础英语,Basic English Hotel,酒店基础英语,1,培训目标：,读写出酒店各部门的英语单词；,会听与说十句最简单的酒店基础英语句子。,培训目标：,2,礼貌用语 Courtesy English,Good morning/afternoon/evening,Sir/Madam,先生/女士，早上好/下午好/晚上好,Nice to meet you 很高兴见到您,Welcome to our hotel 祝您在酒店过得愉快,礼貌用语 Courtesy EnglishGood morn,3,电话用语 Telephone sentences,Wait a moment,please,对不起，请稍等,Sorry,he is no in at the moment,对不起，他暂时不在,I beg your pardon?,对不起，（我听不太清楚）,Could you speak a little slower,please?,请稍微讲慢一点,电话用语 Telephone sentences Wait,4,答谢用语 Thanks and answer,Thank you 谢谢,It is very kind of you 谢谢，您真客气,You are welcome 不用谢,It is my pleasure 非常高兴为您服务,I am at your service 我随时愿为您服务,That is all right 没关系,答谢用语 Thanks and answer Thank y,5,征询语 Consult,Can I help you?,我能帮您什么忙吗？,What is your suggestion sdestn?,您有什么意见或建议吗？,Excuse me,may I have your name?,对不起，请问尊姓贵名？,征询语 Consult Can I help you?,6,指路 Asking and giving directions,This way,please 这边请,Go ahead,and turn to the left/right.往前面走，然后往左/右拐,It is on the second floor 在二楼,It is next to 它紧靠着,It is opposite the 它在对面,I will take you there 我带您去,Go upstairs to the third floor 往楼上走到三楼,Where is the toilet?请问洗手间在哪？,You first,please 您先，请,指路 Asking and giving direction,7,提醒用语 reminding words,Watch you step 请走好,Be careful,please 请当心,Do not worry 不要担心,Take it easy 别紧张,Please do not smoke here 请别在此抽烟,Please do not leave anything behind 请别忘了您的东西,提醒用语 reminding wordsWatch you,8,致歉 Apology,I am sorry 对不起,Sorry to keep you waiting 对不起，让您久等了,Wait a moment,please.I will ask somebody to handle it 请稍等，我去叫人来处理,致歉 Apology I am sorry 对不起,9,告别 Farewell,Goodbye 再见,See you later 再见,Good night 晚安,See you tomorrow 明天见,Have a good/nice trip 旅途愉快,Wish you a pleasant journey 旅途愉快,Good luck 祝您好运,Goodbye and thanks for coming 再见，多谢光临,Goodbye and hope to see you again 再见，欢迎下次再来,I am glad to be service to you 很高兴能为您服务,告别 Farewell Goodbye 再见,10,酒店部门名称,Name of the hotel sections,总经理办公室General manager(s)office,行政办Executive Office,人力资源部Human Resource Dept.,财务部Financial Dept.,工程部Engineering Dept.,餐饮部Food and beverage Dept.,市场营销部Sales Dept.(Sales&Marketing Dept.),前厅部Front office,管家部Housekeeping Dept.,酒店部门名称Name of the hotel secti,11,酒店部门名称,Name of the hotel sections,保安部Security,sikjuriti,Dept.,采购部Purchasing,p:tsi,Dept.,厨房部Kitchen Office,公关部Public Relation,rilein,Dept.,康乐部Recreational Dept.,rekrieinl,-kri:-,酒店部门名称Name of the hotel secti,12,酒店部门名称,Name of the hotel sections,商务中心Business center,酒吧 Bar,收银处Cashiers,中餐厅Chinese Restaurant,西餐厅Western Restaurant,美容室Beauty Salon,酒店部门名称Name of the hotel secti,13,职位,Position,总经理General Manager,副总经理Assistant general Manager,大堂经理Assistant Manager,经理 Manager,主管Supervisor,sju:pvaiz,领班Captain,客房服务员Attendant,tendnt,职位Position 总经理General Manager,14,职位,Position,餐厅男服务员waiter,餐厅女服务员Waitress,weitris,职员Clerk kl:k,kl:k,接线员Operator,行李员Bellman,司机Driver,接待员receptionist,risepnist,职位Position 餐厅男服务员waiter,15,数字,Number,基数,one two three four five,six seven eight nine ten,序数,first second third fourth fifth,sixth seventh eighth ninth tenth,数字Number 基数,16,星期,week,星期一Monday 星期二Tuesday,星期三Wednesday 星期四Thursday,星期五Friday 星期六 Saturday,星期日Sunday,星期week 星期一Monday,17,月份,Month,一月January,dnjuri,二月February,februri,三月March 四月April,五月May 六月June,七月July 八月August,九月September 十月October,十一月November 十二月December,月份Month一月January dnjuri,18,季节,Season,春季Spring,夏季Summer,秋季Autumn,冬季Winter,季节Season春季Spring,19,节日和庆祝日,Festival and Celebration,新年New Year,元旦New Years Day,春节Spring Festival festvl,复活节Easter i:st,感恩节Thanksgiving day,国庆节National Day,圣诞节Christmas,平安夜Christmas Eve i:v,节日和庆祝日Festival and Celebratio,20,