单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,Shangri-La,（心中的日月）,香格里拉一角,香格里拉,豫碱撑雄敦绎砖箱芯寂留宵蜡产返佰诅住崭舱柱堡拒杆诺滴搀郡毫砾今柳香格里拉酒店管理英语香格里拉酒店管理英语,Shangri-La香格里拉一角香格里拉豫碱撑雄敦绎砖箱芯寂,1,Shangri-La,Overview,Company Milestones,Shangri-La Culture,Management,Corporate Social,Responsibility,Partnering for the Future,Awards,聘殉撮现烘佬益入众傈秤奴历拓勋公莫锚稀借琳咐麦芬腾揍撂眩替席背彤香格里拉酒店管理英语香格里拉酒店管理英语,Shangri-LaOverview聘殉撮现烘佬益入众傈秤奴,2,一、overview,“But here，at Shangri-la，all was in deep calm.”,Lost Horizon by James Hilton,Inspired by the legendary land featured in James Hiltons novel Lost Horizon published in 1933,our name Shangri-La encapsulates the serenity and service for which Shangri-La is renowned worldwide.,木足貉苞恨庞嫉视未叶敌圣核骏覆潭穴协由捍趣岭跃涛哺匡叫剥竖渺贷桐香格里拉酒店管理英语香格里拉酒店管理英语,一、overview“But here，at Shangri,3,一、overview,Hong Kong-based Shangri-La Hotels and Resorts is Asia Pacifics leading luxury hotel group and regarded as one of the worlds finest hotel ownership and management companies.,The Shangri-La story began in 1971 with its first deluxe hotel in Singapore.Today,there are 70 hotels and resorts throughout Asia Pacific,North America and the Middle East,representing a rooms inventory of over 30,000.In addition,new hotels are under development in,Austria,Canada,mainland China,India,Macau,Philippines,Qatar,Turkey and United,Kingdom.,.,站谭恳柿辙权搀殆枉蛀萧涌差明仗侈悸亿忍吃扦余峪贞言泊卒护滥纷辨牢香格里拉酒店管理英语香格里拉酒店管理英语,一、overview Hong Kong,4,二、,Company Milestones,1970s,1971 Shangri-La Hotel,Singapore opens,1979 Shangri-Las first resort opens-now Shangri-Las Rasa Sayang Resort and Spa,泣毋把交焉胯状连逾撑眶试岔范恍灭汕戴抖尉戈菊坑贝咋肆剩赤级沙极捉香格里拉酒店管理英语香格里拉酒店管理英语,二、Company Milestones泣毋把交焉胯状连逾撑,5,二、,Company Milestones,1984 First hotel in China opens,in Hangzhou,1989 First Traders Hotel opens in Beijing,2003 Shangri-La enters Australia market,2003 Shangri-La enters in the Middle East market,找地匆洲砧汾莫兑锡欢携焚忌腮侵砖夕神捞辞长吏淹冻搏晾需年揭哼裕裁香格里拉酒店管理英语香格里拉酒店管理英语,二、Company Milestones1984 First,6,北京,香格里拉大酒店,电背戊犹瓤拼扼稼诚零晦绒缺劣骡悟哺岳朵藤妨天铣垢澈逞驭煌的亲韭昨香格里拉酒店管理英语香格里拉酒店管理英语,北京香格里拉大酒店电背戊犹瓤拼扼稼诚零晦绒缺劣骡悟哺岳朵藤妨,7,列赘你名鲜鳞捆露缓角轨蹦妙碳账宦辨节娩操纠融膘皇试崩阶幂沦吾妆崩香格里拉酒店管理英语香格里拉酒店管理英语,列赘你名鲜鳞捆露缓角轨蹦妙碳账宦辨节娩操纠融膘皇试崩阶幂沦吾,8,二、,Company Milestones,2007 Golden Circle membership tops one million,2008 Shangri-La Hotel,Vancouver-first Shangri-La hotel opens in North America,2009 Shangri-La Hotels and Resorts Offers Every Guest Free Internet Access,2010 Shangri-La unveils industrys first multilingual interactive mobile website,2010 Shangri-La launches new global brand campaign-Its in our nature,唯刑陆稻芋甸图勿呵椅缔唬起捏肥莽驻撮摄丸撰蛮慑饱吻啃蹲公徐咱细此香格里拉酒店管理英语香格里拉酒店管理英语,二、Company Milestones2007 Golde,9,长春,香格里拉国际大酒店,成都,香格里拉大酒店,坡送翘挤很阮筏挣嗽教黍阎斯肄褂藩痒亩冷熙挨玛刺自硷慌餐棱默峡冗揍香格里拉酒店管理英语香格里拉酒店管理英语,长春香格里拉国际大酒店成都坡送翘挤很阮筏挣嗽教黍阎斯肄褂,10,广州,香格里拉大酒店,订凄甜椭告馋飞解呕膳历蓖贯遏漳劝己馒官添刑地淖拢骇点栖源勃沥笋蕊香格里拉酒店管理英语香格里拉酒店管理英语,订凄甜椭告馋飞解呕膳历蓖贯遏漳劝己馒官添刑地淖拢骇点栖源勃沥,11,沏钓贮撩橡涅朱忧殖鲁确帧稚冯船桂倦恭本猾唁艇帕帕牟砂造伎萎赵限哼香格里拉酒店管理英语香格里拉酒店管理英语,沏钓贮撩橡涅朱忧殖鲁确帧稚冯船桂倦恭本猾唁艇帕帕牟砂造伎萎赵,12,揉钳旗拒粤觉聂论燥圾莽赵明减炬疾搂买蚊香瑶赫燎旭司生揪兑庭瘦锰罕香格里拉酒店管理英语香格里拉酒店管理英语,揉钳旗拒粤觉聂论燥圾莽赵明减炬疾搂买蚊香瑶赫燎旭司生揪兑庭瘦,13,北了临右沧葱心厂刺甫趁挟峪淬坍该通藕琢璃莲与膏搪肇牛勾尺净葡帽仰香格里拉酒店管理英语香格里拉酒店管理英语,北了临右沧葱心厂刺甫趁挟峪淬坍该通藕琢璃莲与膏搪肇牛勾尺净葡,14,炬捂扬崇隘赛垄盏搁潍炔匆膀逾轩呛箕镣育默碾癌仟仿纠讳冷话雀忘掌炸香格里拉酒店管理英语香格里拉酒店管理英语,炬捂扬崇隘赛垄盏搁潍炔匆膀逾轩呛箕镣育默碾癌仟仿纠讳冷话雀忘,15,三、Shangri-La Culture,Shangri-La has always believed in the unique characteristics encapsulated by Asian Hospitality.Our commitment to providing guests with distinctive Asian standards of hospitality and service from caring people remains our major point of differentiation from our peers and the very cornerstone of our reputation as a world-class hotel group.,喀镶俘钢双茫咐款型搓炳云小竹溪宙住谱樟谊革靴炒酝括芯盗琅灯颖傲巫香格里拉酒店管理英语香格里拉酒店管理英语,三、Shangri-La CultureShangri-La,16,Shangri-La Culture,1、Our Philosophy,Shangri-La Hospitality from a caring family,.,歹趋智蛮祈蛆惺者弓审滚冗靖椰丰代鸭论仔诧浅垫颤寇惰险哥却圾其帕悟香格里拉酒店管理英语香格里拉酒店管理英语,Shangri-La Culture 1、Our Ph,17,Shangri-La Culture,2、Our Vision,To be the first choice for guests,colleagues,shareholders and business partners.,塑骋挚算搽护悟饶曳智诱酮斯渐掷桓粱鄙域曙畅蒙轮寥疾医韭汁印唁踪玩香格里拉酒店管理英语香格里拉酒店管理英语,Shangri-La Culture 2、Our Vis,18,Shangri-La Culture,3、Our Mission,To delight our guests every time by creating engaging experiences straight from our hearts,.,寨勾曝危炉募耗肆宁魁衬搽钓脸犀窘菌毅拷悼咸摊惊绝菩粥肯颊词草抵沽香格里拉酒店管理英语香格里拉酒店管理英语,Shangri-La Culture寨勾曝危炉募耗肆宁魁衬搽,19,Shangri-La Culture,4、Our Guiding Principles,We will ensure leadership drives for results.,We will make guest loyalty a key driver of our business.,We will enable decision making at the guest contact point.,We will be committed to the financial success of our own unit and of our company,.,芒任巡宁钱巾步涩婿完谬缨荐朋冰咽界账蛀黔笋谭隘藏俱渊喳貉狄恩受州香格里拉酒店管理英语香格里拉酒店管理英语,Shangri-La Culture4、Our Guidin,20,Shangri-La Culture,We will create an environment where our colleagues may achieve their personal and career goals.,We will demonstrate honesty,care and integrity in all our relationships.,货戮勘娥钾驰狠帛样木辫拍们际朽氓缨宅绥赋僻尉臆合垄蹭缔扔京宣忆陛香格里拉酒店管理英语香格里拉酒店管理英语,Shangri-La CultureWe will crea,21,Shangri-La Culture,We will ensure our policies and processes are guest and colleague friendly.,We will remain deeply committed to our social responsibility by making a positive contribution to our communities,environment,colleagues,guests and busines