单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,P,o,w,e,r,B,a,r,中国专业,PPT,设计交流论坛,P,o,w,e,r,B,a,r,中国专业,PPT,设计交流论坛,本模板作品由,PowerBar,模板组成员创作，部分图片素材来源于互联网，如有侵犯您的权利请即通知，立刻处理,您可以自由：复制、发行、展览、表演、放映、广播或通过信息网络传播本作品,;,创作演绎作品,惟须遵守下列条件：您必须按照作者或者许可人指定的方式对作品进行署名,;,不得以盈利为目的对本模板进行出售、收费下载或者做非实质性改动之后进行类似的行为,PB,模板组：,YJYIN1004,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,Unit 3,Business Communication,Teaching Aims,To learn how to conduct effective communication;,2,To practice listening for general ideas.,4,To learn the different approaches to conduct business communication;,3,1,To practice listening for specific information about business communication;,3,3,Warm-up,Word Bank,twiddle v.,玩弄,;,捻弄,jerk n.,蠢人,compliment,n.,称赞,;,致意,;,恭维,Warm-up,Task One,Directions:Gestures are commonly used in daily communication.Here are some English idioms related to hand gestures.Listen to some sentences and explain the meanings of the idioms in the following sentences.,1.,at her fingertips(easy to get),2.twiddle our thumbs(have nothing to do),3.giving him the cold shoulder(desolate,leave sb.out),4.give him a hand(help,do sb.a favor),5.has two left feet(be clumsy),6.gave sb.the finger(to show someone in an offensive way),7.backhanded compliment(make ironical remarks),8.butterfingers(A person who tends to drop things.),Warm-up,Task Two,1.,List some useful tips when you make written communication and oral communication.,Reference for the teacher:,Open-ended.,2.,Business Communication is the type of communication used in order to:promote an organization,service,and product;and to impart information towards employees.Here are some of the communications used in business.Can you give some examples of the following types of business communication?,Reference for the teacher:,Open-ended.,Part II Listening for gist,Task One,Directions:,Listen to the conversation between a man and a woman,and then choose the correct answer to each of the following questions.,1.,What is the relationship between the two speakers?(C),A.Boss and secretary.,B.Waitress and customer.,C.Client and secretary.,2.,Did Mr.Myron make an appointment with Mr.Kent?(A),A.Yes.B.No.C.Not mentioned.,3.Who will meet Mr.Myron?(B),A.Mr.Kent.B.Ms.Terry.C.No one.,4.Which of the following statements is true?(C),A.This conversation happens on the sixth floor.,B.Mr.Kent briefed the secretary on the project.,C.Ms.Terry has already had a meeting this morning.,Task Two,Directions:,In this task,you will hear a dialogue between two colleagues after a meeting.Decide whether the following statements are True or False.,1.Laura works in the company longer than Amy does.(True),2.Amy is worried about the meeting because the results of the meeting are not satisfying.(False),3.Although Mr.Drummond appreciated Amys suggestion,he thought her attitude was unacceptable.(False),4.Mr.Drummond values employees performance in their work.(True),5.Laura is the secretary of Mr.Drummond,the president of the company.(False),Task Three,Directions:,In this part,you will hear a brief introduction about what people make small talks about.Classify the following items into two groups.,Safe topics,The storm last night,A new silk dress,A stars new movie,A football player,Unsafe topics,The scars on sbs face,The presidential election,Muslims,Monthly bonus,Part III Listening for specific information,Task One,Directions:,In this task,you will hear four speakers introduce four courses on communication with customers.After hearing the introduction,decide which course each statement refers to?,1.Organizations are changing the way they do business.(Course 4),2.This course suggests that having a good reputation is the best way for a company to attract customers.(Course 3),3.You will study writing skills.(Course 1),4.You will become surer of your abilities in the job.(course 2),5.You will learn how gestures,facial expressions and body language are understood by clients.(Course 2),6.You will learn how to deal with difficult customers.(Course 4),7.You will learn how to give a better service than the customer imagined.(Course 1),8.You have to understand how your customers think in order to give them what they need.(course 3),Task Two,Directions:,Listen to Ian and Vivien talking about making conversations at a company party and decide whether the following statements are true or false.,1.Vivien is reluctant about coming to the party because she is afraid she might not know what to say.(True),2.Ian tells Vivien she can prepare the whole conversation ahead of time.,(False),3.Questions that begin with when and where are open-ended questions.(False),4.Ian knows that Mr.Wood owns 14 airplanes.(False),5.Vivien decides to take Ians advice.(True),Task Three,Directions:,In this part,you will hear a passage about how to use business communication effectively.Listen to the passage and fill in the blanks.,stakeholders,favorable,