,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,LOGO,LOGO,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,Goals,-,Students will be able to,Read,-Analyze the structure and content,.,1,Read,-Find out the complaints and justifications.,2,Speak,find complaints and justification for an,unpleasant experience in a restaurant,3,Write,-Write the main body of a letter of complaint.,4,write a letter of complaint with effective complaints and justifications,Aims,How to express complaints and justifications,effectively and logically,Goals-Students will be able,假设你是李华，于,2015,年,3,月,3,日搭乘国外某航空公司航班,(flight number BA793),回国，旅途的糟糕经历令你很不愉快，现请用英文给该航空公司写一封投诉信。,信件要点包括：,1.,陈述写信原因；,2.,投诉内容：,1).,航班延误了,7,小时,2).,登机后的不愉快经历,3).,托运的行李箱被损坏,3.,提出你的要求。,假设你是李华，于2015年3月3日搭乘国外某航空公司航班(f,课前研读,Task 1,Comparison,Letter A,vs,Letter B,Which is better?Why,？,Lets deal with task 2 first!,课前研读 Task 1 Comparison Lett,课前研读,Task 2,Introduction,Main body,Conclusion,state your complaint and when/where it happened,Complaints and justifications,Your expectation,Part 1,Part 2,Part 3,The structure and basic information,of letters/emails of complaint,课前研读 Task 2IntroductionMain b,Letter A,Dear Sir or Madam,I am writing to complain about the terrible flight BA793 which I took to return to China on February 28th 2018.,First of all,the flight was late for seven hours.Whats more,when I was in the plane,I found it very dirty and noisy.Finally,my check-in luggage was broken when I got it back.,It is highly appreciated if you could give me a reasonable explanation and a refund of the ticket.And I hope you should improve your service and assure this will not happen again.,Sincerely yours,Li Hua,Justifications are missing!,Letter AJustifications are mis,Letter B,First of all,the flight was delayed 7 hours,which made it impossible for me to attend an important meeting in my homeland.,Whats more,when I boarded the plane,it s time for lunch.However,your company didnt provide us with the meal,which was totally different from what you have promised.,Then,I was angry and disappointed to find that my check-in luggage was broken and the suitcase could not move as smoothly as before.What was worse,your company even didnt give me an explanation.,Letter B,Task 3,Para.,1,Para.,4,opening remarks:,the complaint,first,complaint,&,justification,closing remarks:,your expectation,Para,2,Para,3,Para.,5,second,complaint,&,justification,third,complaint,&,justification,Task 3Para.Para.opening remar,Task 4,Complaints&Justification,The product I was given,was not the model,I had asked for.,1,The new X-401,calculator,was demonstrated,to me.However,I,had been given the smaller X-201,model instead.,Complaint,Justification,Task 4 Complaints&Justifica,Task 4,Complaints&Justifications,This calculator was,much cheaper,than the model I requested and paid for.,2,It,didnt have many of the features,I needed and was,much more basic,than the one I was shown to begin with.,Complaint,Justification,Task 4 Complaints&Justifica,Task 4,Complaints&Justifications,I was,deeply offended,by the behaviour of the sales assistant,3,He was not only,impolite,but also,unhelpful.,He,refused to contact the manager,Complaint,Justification,Task 4 Complaints&Justifica,Conclusion,Persuasive,1,1,3,2,3,2,Complaint,Justification,Effective,Logical,A good complaint,consists of,+,Conclusion Persuasive113232Com,课中研读,Task 5,Match,Match the,complaints,with the,justifications.Add,appropriate,linking words,if needed.,Complaint,Justification,+,Linking words,课中研读 Task 5 Match Match the co,人教英语选修7Unit3reading-ppt课件,1.The bus was delayed for one hour,which made it impossible for me to attend a lecture in my school on time.,2.I asked the waiter to change another dish,but he didnt change it.,Much to my anger,he said to me in a rude manner that he was too busy to change it for me.,3.I found my check-in luggage was broken.,For example,the suitcase which was newly bought out of shape,and its handle was broken.,4.My 2-year-old daughter cut herself on the toy,in spite of the fact that you claim it is safe for children over 18 months.,Result,Feeling,Example,False advertisement,1.The bus was delayed for one,Justifications,2.Feelings,1.Results,3.,Examples,4.False advertisement,Justifications,5.,Justifications 2.Feelings 1,Complaints and Justifications,Please discuss with your partners and try to find out the corresponding complaints or justifications in the table.Try to think of more complaints and justifications yourself.,Our customers always come first,Complaints and JustificationsP,课中研读,Task 6 Group work,present complaints,or justifications,Complaint,1,Complaint 2,Complaint 3,Complaint,4,Group 1,Group 2,Group 3,Group 4,Try to think of,more,complaints and justifications,.,课中研读 Task 6 Group work present,Complaint 1(Group 1),Complaint 2(Group 2),Complaint 3(Group 3),Complaint 4(Group 4),Complaint 1(Group 1)Complaint,Writing,3,2,1,Write,the main body:,Complaints,&Justifications,Writing321Write the main body,Paragraphs writing,Paragraphs writing,Peer assessment,Pe