Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,Click to edit Master title style,Sub-module 11 Seating the Guests,“工学结合新思维高职高专财经类十二五规划系列教材,Professional Competence,Competence Objectives,:,-how to confirm the table for the guests with a reservation and seat them,-how to arrange the table for the guests without a reservation and seat them,-how to reflect your thoughtfulness and consideration in seating your guest,Contents,Job Knowledge and Experience,1,Sample Cases,2,Technical Training,3,Introduction to Hotels,4,Job Knowledge and Experience,If you want to be a qualified usher of a restaurant,please keep the following points for attentions in your mind:,Receive the guests at the door and greet them with your warm simile.If the guest is the repeat customer,you should be able to remember his/her last name;,Before seating the guest,you should ask first whether he/she has a reservation or not;,For guests who have already reserved a table,confirm the guests reservation and the number of guests to be seated.Escort them to their prepared table and seat them according to the order of precedence;,For guests who have not reserved,you should offer your service according to the specific circumstances of the case.In the case of one single guest,seat him/her at a table near a corner.When your guests are couple,escort them to a table for two near the wall so that they can feel a sense of privacy.When guests arrive with children,you should consider the location of their table so as not to disturb other guests;,Job Knowledge and Experience,When leading the guests,you should adapt to their paces and show their ways by polite gestures.In case of special situations on your way,please remind your guests something like“Watch your step.“Mind your head,please.;,When seating the guests,first help the women to take their seats;,When keeping the guests waiting for free seats,it is necessary to give explanation and apology,and meanwhile ensure that he/she will be informed as soon as there is a vacant table,so that the guests will not feel neglected;,Pull the chair out,allow the guests to sit and then gently push the chair forward with knees.,Sample Cases,Case 1,1.Well go straight to our table.,我们还是开席吧。,2.By the way,may I check my overcoat and suitcase here?,对了，我可以把大衣和公文包存放在这儿吗？,3.And please take the valuable with yourself.,贵重物品请随身携带并妥善保管。,4.Thats fine if screens are what youve got.,如果使用屏风是你们所能提供的最好的解决方法的话，那就这样解决吧。,Sample Cases,Case 2,1.Phoenix becomes three days to lean the sentiment back coupling to start!,凤凰三天倾情回馈开始啦！,2.Dec.24Dec.26,we are looking forward to your visit!,12,月,24,日至,26,日，热切期待您的光临！,3.Sir,if we add a temporary table at the end of the corridor,what do you think of it?,先生，如果我们在走廊的尽头处给您临时加出一桌来，您觉得怎么样？,Sample Cases,Case 3,1.It is truly a great honor for me to hear you remember me!,您还记得我的名字呀，这真是我的荣幸！,2.If you would like to wait,you are more than welcome to do so.,如果您愿意在这儿等的话，我们非常欢送。,3.All right,Ill take you at your word.,那好吧，就听你的吧。,Technical Training,I.Role Play,A group of diners come to your restaurant.Theyd like to have a table for 6,but all the tables are taken now because its a peak season.After a wait of 15 minutes,a table in the hall is ready for them.However,the diners dont like the table.They prefer a table in a private room.The usher is asked to show the warm and thoughtful service by handling the above problems satisfactorily.,Technical Training,II.Writing Practice,Suppose you are the captain of your restaurant.Now you are authorized by your manager to write some instructions for napkin folds.Your instructions will be used in new employee orientation.The followings are the detailed requirements.,You should use suitable figures to demonstrate the every step of folding napkin.,The simplest and most common ways of folding napkins,such as simple flat fold,double pointed flat fold,accordion fold and so on,should be first included in your instructions.,If possible,you can also introduce more complicated folds,such as flower pot,crown and so on.,Introduction to Hotels,Wynn in Las Vegas,Introduction to Hotels,Created by hotel impresario Steve Wynn,this lavish,$2.7-billion resort opened in spring 2005.The curved building,sheathed in bronze-tinted glass,stands like a beacon at the northern end of the Las Vegas Strip.A pine-covered artificial mountain with shimmering waterfalls rises at the entrance.The light-filled lobby is a floral fantasy,brimming with spheres of colorful blooms.Parasols suspended from the ceiling dance up and down in time to music.,Centered on a three-acre lake illuminated with thousands of color-changing lights,the Lake of Dreams is a multimedia show encompassing music,light,art,and natural elements.,Shopping boutiques featuring renowned designers are housed along an esplanade of retail space and include the Penske/Wynn Ferrari-Maserati dealership.In addition to dozens of designer boutiques such as Cartier,Dior,Manolo Blahnik,and Chanel,the resort features a Ferrari and M