单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,*,Writing,Practical writing,1,Letters of Complaint,2,Complain!,3,Complain!,refund,4,Complain!,5,Complain!,6,These dialogues between tourists and a tour guide,took place after a whale watching tour.,Practical Wring,7,Practical Wring,Listening,1,Complaint,Result wanted,Actual result,2,Complaint,Result wanted,Actual result,3,Complaint,Result wanted,Actual result,Too wet to go outside,Not stated,Not stated,Boat got back too late,A full refund,A full refund,Saw only one whale in the distance,A full refund,A refund of half the fare,8,Dialogue,1,Im sorry but,with the tour.,2.Well,it was,outside My two kids,.,we werent very happy,so wet we couldnt go,are very disappointed,Practical Wring,9,Dialogue 2,1.Yes,the whales were awesome but,.,2.Im sorry but,.,I now have to make another airline booking and I have no idea whether therell be any seats available.,.,Im feeling very annoyed,thats not good enough,Id like a full refund,Practical Wring,10,Dialogue 3,1.,Excuse me,the tour,and wed,please.,2.,as were visitors to this area and were leaving tomorrow morning.,3.Well,actually,.,wasnt what my husband,and I had expected,like a refund,Im afraid thats no good for us,wed like a full refund,Practical Wring,11,Im sorry but,Im afraid,Thats not good enough.,Im feeling annoyed with/unhappy about/unsatisfied with,Id like to talk to the manager.,Id like a half/full refund,please.,Thats no good for me.,You should do something about it.,The fish you ordered tastes terrible.Complain to the manager of the restaurant.,Dialogue,Practical Wring,12,Letters of complaint,When you feel unsatisfied with something or someone,it is often a good idea to put the details of your complaint in writing.,Practical Wring,13,General Tips,1.,Be polite,because rudeness will not help.,2.Point out the problem,clearly,.,3.Say,what you want,for your complaint to be resolved.,4.Give,a reasonable timetable,for action to be taken.,Practical Wring,14,Dear Sir,I am happy that the refrigerator we ordered last week has arrived on time.But it is a great pity that we find there is something wrong with the refrigeration facilities.,After we used it for several days.we found that food stored in the refrigerating compartment turned bad quickly.When we finally decided to take the temperature in it,we were surprised to find it was around 15,far from the standard temperature range from 0 to 9.,This problem has affected our normal life.Would you please let me know whether or not you can send a repairman as soon as possible?,I hope that my problem will get your kind consideration.,Yours faithfully,Li Ming,Background,Problem,Solution,Closing,Sample letter,Practical Wring,15,Structure,LOGO,Company and Slogan,1.Background/Introduction,2.Problem,3.Solution/Suggestion,4.Closing,Practical Wring,16,Problem,I am writing to draw your attention to,I am writing to point out some problems with,I am writing the letter to you in the hope that,It is a great pity that we find there is something wrong with,I wish to express my disappointment about,I can hardly put up with it any more.,Practical Wring,17,Solution/Suggestion,I hope you will consider my suggestions.,I think it would do great good if you could.,I advise you to,In my opinion,you should,I suggest that you should.,I think it would be more beneficial if you could,I suggest that you look into this matter immediately and deal with it quickly and properly.,Solution/Suggestion,Practical Wring,18,Solution/Suggestion,I hope that my problem will get your kind consideration.,I hope youll find my suggestions useful.,We trust that you will now consider this matter seriously.,We will appreciate your willingness to make up for the loss.,I am looking forward to your early reply.,Thank you for your consideration.,Closing,Practical Wring,19,littering,20,littering,21,scribbling,22,scribbling,23,假设你是来自高二9班的李越,有感于校园中存在的随意涂写（to scribble）和乱丢垃圾（to litter）的行为,请用英语给校长写一封信。信中应包括以下内容：1.说明这些行为产生的不良影响；2.提出建议；3.表示感谢。,实战演练,Practical Wring,24,Brainstorming,P,R,O,B,L,E,M,S,O,L,U,T,I,O,N,Practical Wring,25,Dear Mr.Headmaster,I am Li Yue,a student from Class 9,Senior II.I am wring to draw your attention to some improper behavior among us students.,When I go around the school,I often see littering.Whats worse,when I study in the library,I often see scribbling on the desk.I always feel ashamed whenever I see this.It makes our school dirty and unpleasant,and does harm to the image of our school.It is not clearly appropriate for a student to litter and scribble about.,I wonder if the school could place more dustbins around and set up specific rules against such behavior.At the same time,students should be encouraged to develop good habits and better behave themselves.I believe that,with the joint efforts of both teachers and students,our school will become a more enjoyable place in the near future.,Thank you for your consideration.,Yours faithfully,Li Yue,Sample letter,26,Homework,Suppose you bought a woolen scarf(围巾)by mail o