单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,0,16 十一月 2024,1,某汽车的品质系统,Agenda Quality System,Total Quality Excellence Company Policy Letter No.1.,Brief History of FLH Quality Management,Quality Arrow(Quality is Job#1),QS-9000/ISO 14001 System/Quality Operating System,TGW Reduction/VRT/SAQ,TGR/Kano Model,2,1.Ford Total Quality Excellence,Company Policy Letter No.1,Quality is defined by the customer,;the customer wants products and services that,throughout their life,meet his or her needs and expectations at a cost that represents value.,品質是由顧客所定義,Quality excellence can best be achieved by,preventing problems rather than by detecting and correcting them,after they occur.,達成卓越的品質必須注重在問題的預防,All work that is done by Company employees,suppliers,and dealers is part of a process that creates a product or service for a customer.,Each person can,influence some part of that process and,therefore,affect the quality,of its output and the,ultimate customers satisfaction,with our products and services.,每個公司員工對品質及最終的顧客滿意都有貢獻,3,Ford Total Quality Excellence,Sustained quality excellence requires,continuous process improvement,.This means,regardless of how good present performance may be,it can become even better.,維持卓越的品質必須持續作流程的改善,People,provide the intelligence and generate the actions that are necessary to realize these improvements.,改善的智識及行動來自人,Each employee is a customer,for work done by other employees or suppliers,with a right to expect good work from others and an obligation to contribute work of high,caliber,to those who,in turn,are,his or her customers,.,後工程即是顧客;不接收不良,不傳送不良,-Chairman of the board,(,口徑;水準,程度,),4,2.福特六和品質管理之發展演進,1/4,1986-,Introduction/Localization,引入福特原廠產品開發標準如,Worldwide Design Requirement,及,Worldwide Product Acceptance Specifications,。,品管部門轄,AP-QC(,裝配及製造品管,),及,QA(,品保,),。,對供應商推行福特,Q-101,全球性品質管理規範,。,廠內推動,UPAS-Uniform Product Assessment System-,產品品質統一稽核系統,。,1984,年起,正式推動品管圈,(,QCC),活動,。,Achievement,1986,年正式通過加拿大法規標準，成為台灣第一個成車外銷的廠商,。,5,福特六和品質管理之發展演進,2/4,19861991,Self-development/Expansion,1988,年起福特六和採購部門設立專責單位，全力輔導零組件廠商提昇品質,。,導入先期品質規劃觀念,APQP,(Advanced Product Quality Planning),及品質基礎教育如團隊導向問題解決手法-,8,D,(Team Oriented Problem Solving 8 Disciplines),。,Achievement,全球福特總部品質評鑑人員評定金全壘打車系為全球同車系品質之冠,。,1990,年,引擎鑄造廠,獲頒象徵福特品質最高榮譽的,Q1,獎,1991,年,裝配廠,獲頒象徵福特品質最高榮譽的,Q1,獎,。,6,福特六和品質管理之發展演進,3/4,19911996,Upgrading/Standardization,建置,QIS(Quality Information System),系統，在生產線上直接反應品質問題並於第一時間即時改善,。,1994,年導入顧客導向式車輛評價系統,Nova-C,(New Overall Vehicle Assessment-Customer),。,1996,年起導入,QOS,品質運行系統,。,Achievement,1994,年獲得,Q1,再次驗證肯定,。,1996,年,成為國內首家汽車業者通過,ISO-9001,國際標準驗證，得到世界品質系統標準的肯定,。,7,福特六和品質管理之發展演進,4/4,1996,now Transformation/Internationalization,1996,年起開始推動福特生產系統-,FPS,(,Ford Production System,),。,2000,年起廠內開始推動,Six Sigma,品質改善專案活動,。,2002,年導入新版,QOS,品質運作系統及,FCPA,消費者導向產品稽核系統,(Ford Consumer Product Audit)。,Achievement,1997,年榮獲國際環境管理系統,ISO 14001,驗,證,。,1998,年,獲得汽車業國際品質系統,QS-9000,驗,證肯定,。,2001,年福特六和引擎廠新人圈榮獲福特總部,CDQA(Customer Driven Quality Award),總裁獎,。,2001及2002,年獲得福特,FPS,全球評比最高層級之榮耀,。,2002,年獲得,ISO 9001/QS 9000,及,ISO 14001,整合系統驗證,。,8,3.Ford Quality is Job#1 Arrow,D,efine,M,easure,A,nalyze,I,mprove,C,ontrol,Design for 6-Sigma,Common Problem Solving Language&Tools,High Quality,High Velocity Improvements in Business Results,9,Leadership Principles,Reward and Recognition,Training and Feedback,Partnership with Unions,Dealers and Suppliers,Vehicle Quality,(High&Low Time-In-Service),Customer Satisfaction,TGW,Warranty,Residual Value,Sales&Service Satisfaction,Elimination of Waste,Q1,Quality,Is,Job#1,QUALITY LEADERSHIP INITIATIVE,Engage All Employees,6-,SIGMA,Data Driven Decision Making,QUALITY OPERATING SYSTEM,Performance to Standards,Drive Process,Deliver Results,Plan,Do,Check,Act,Ford Motor Company QOS,Product,Creation,Sales&Service Certification System,FPDS,Future,Customers,Current,Customers,Order to,Delivery,Suppliers,Launch,Current,Model,FPS,9,Quality Leadership Initiative,9,Leadership Principles,Value:,Quality is Job One.It is our responsibility,our job security and our future.,Attitude:,Zero Defect Mindset.Dont take it,dont make it and dont pass it on.,Culture:,A relentless daily focus on quality.,Training:,Ensuring people have the necessary skills and tools to do their jobs.,Accountability:,Effective measurement and feedback for continuous improvement-accountability and performance metrics.,Cooperation:,Help suppliers help us succeed.,Joint Leadership Commitment:,Effective Quality Leadership at all levels.,Disciplined Execution:,Changes never compromise quality.,Enterprising Approach:,The customer is our shared concern.,10,4.ISO 9001/QS-9000,及,ISO 14001,整合,系統,ISO 9001,(96),/QS-9000,(98),內部稽核,:2,times/year,ISO 14001,(97),內部稽核,:1,times/year,ISO 9001,(96),/QS-9000,(98),外部稽核,:1,times/year,ISO 14001,(97),外部稽核,:1,times/year,2 systems,2 sets of procedures,30%overlap,Integration,整合程序書，整併減少,30%,重疊,。,建立整合內部網站以,e,化管理，減少紙張及增進效率,。,整合內部稽核,:2,times/year,整合外部稽核,:1,times/year,不僅整合集中內部資源人力，連外部稽核費用都可降低!,Next Step,轉換,QS-9000,至,TS 16949,ISO 18000,11,QOS-Quality Operating Syst