单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,销售英语口语基本句型,销售英语口语基本句型,procedures,步骤,procedures步骤,打招呼,询问客人的需要或客人主动,提问,推销货品（从功能、质量、使用方面等方面）,问价,、讨价还价,打招呼 询问客人的需要或客人主动推销货品（从功能、质量、使,付款（什么地方付款、用什么方式付款等）,包装，说明一些注意的事项,送客,付款（什么地方付款、用什么方式付款等）包装，说明一些注意的事,Procedure,（步骤）,一、,greeting,（打招呼）,Salesperson:,Good morning,sir/madam,Good afternoon,Good evening,Procedure（步骤）一、greeting（打招呼）,二、,Asking what the customers want or the customers ask for help.,May I help you,madam?,What can I do for you,sir?,Good morning,how can I help you?,Good afternoon,how can I help you?,二、Asking what the customers wa,customers,（客人）：,Yes,please.,I am looking for.For my son/mother/father.,Yes,please.,Id like to buy for,Yes,please.,I want to buy,customers（客人）：,3.Selling the good,（销售产品）,Asking for the price and bargaining,（问价及讨价还价）,问价：,How much is it.,How much are they?,Whats the price for it?,How much do you want?,3.Selling the good（销售产品）,How much does it cost?,要求降价：,Can you make it cheaper?,可以便宜点吗？,Can you give me a discount?,打折吗？,Any discount?,又没折扣？,How about 20%off 8,折可以吗？,How much does it cost?,I can give you 10%off.,我可以打九折。,100Yuan,，,you can have it,this is my last word.100,块，你拿去，这是最低价了。,I am sorry,but I cant give you any discount.,对不起，不能打折。,I can give you 10%off.,I am sorry,but we cant make any reduction.,对不起，我们不打任何折扣。,Our prices are firm.,这是实价，我们不讲价。,I am sorry;we cant cut prices any more.,对不起，我们不打任何折扣,.,I am sorry,but we cant make,4.Mode of payment,（付款方式）,Can I pay by credit card?,We only accept cash.,我们只收现金,We accept cash and credit card.,We dont accept check/credit card,We dont accept personal check.,The cashiers desk is over there.,收银台在那边。,4.Mode of payment（付款方式）,5.Packing,（包装）,Can you wrap it up for me?,6.Say goodbye to the customers,Good bye,have a nice day!,祝你愉快！,You are always welcome.,欢迎下次光临,5.Packing（包装）,You are welcome to come back again.,欢迎再次光临,You are welcome to come back a,知识回顾,Knowledge Review,祝您成功！,知识回顾Knowledge Review祝您成功！,