Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,2019/1/30,2019/1/30,#,2015,KPMG,International,Cooperative,(“KPMG,International”),a,Swiss,entity.,Member,firms,of,the,KPMG,network,of,independent,firms,are,affiliated,with,KPMG,International.,KPMG,International,provides,no,client,services.,No,member,firm,has,any,authority,to,obligate,or,bind,KPMG,International,or,any,other,member,firm,third,parties,nor,does,KPMG,International,have,any,such,authority,to,obligate,or,bind,any,member,firm.,All,rights,reserved.,To,stand,still,is,to,fall,behind,2015,Consumer,Executive,Top,of,Mind,Survey, KPMG International Coop,2015,KPMG,International,Cooperative,(“KPMG,International”),a,Swiss,entity.,Member,firms,of,the,KPMG,network,of,independent,firms,are,affiliated,with,KPMG,International.,KPMG,International,provides,no,client,services.,No,member,firm,has,any,authority,to,obligate,or,bind,KPMG,International,or,any,other,member,firm,third,parties,nor,does,KPMG,International,have,any,such,authority,to,obligate,or,bind,any,member,firm.,All,rights,reserved.,The,question,is,how?,So,the,goal,is,to,grow,2,2019/1/30,2019/1/30,2015 KPMG International Coop,2015,KPMG,International,Cooperative,(“KPMG,International”),a,Swiss,entity.,Member,firms,of,the,KPMG,network,of,independent,firms,are,affiliated,with,KPMG,International.,KPMG,International,provides,no,client,services.,No,member,firm,has,any,authority,to,obligate,or,bind,KPMG,International,or,any,other,member,firm,third,parties,nor,does,KPMG,International,have,any,such,authority,to,obligate,or,bind,any,member,firm.,All,rights,reserved.,THE,DRIVERS,ENABLERS,AND,DERAILERS,OF,GROWTH:,Omni-channel,and,technology,Consumer,trust,CSR,and,Sustainability,Data,security,Supply,chain,Consumer,knowledge,Driver,Driver,Derailer,Enabler,Enabler,Derailer,3,2019/1/30,2019/1/30,2015 KPMG International Coop,2015,KPMG,International,Cooperative,(“KPMG,International”),a,Swiss,entity.,Member,firms,of,the,KPMG,network,of,independent,firms,are,affiliated,with,KPMG,International.,KPMG,International,provides,no,client,services.,No,member,firm,has,any,authority,to,obligate,or,bind,KPMG,International,or,any,other,member,firm,third,parties,nor,does,KPMG,International,have,any,such,authority,to,obligate,or,bind,any,member,firm.,All,rights,reserved.,Consumer,trust,1,in,3,executives,said,building,consumer,trust,would,be,an,area,for,increased,investment,over,the,next,year.,This,is,the,top,area,of,focus,after,growth.,Driver,$,4,2019/1/30,2019/1/30,2015 KPMG International Coop,2015,KPMG,International,Cooperative,(“KPMG,International”),a,Swiss,entity.,Member,firms,of,the,KPMG,network,of,independent,firms,are,affiliated,with,KPMG,International.,KPMG,International,provides,no,client,services.,No,member,firm,has,any,authority,to,obligate,or,bind,KPMG,International,or,any,other,member,firm,third,parties,nor,does,KPMG,International,have,any,such,authority,to,obligate,or,bind,any,member,firm.,All,rights,reserved.,“No,matter,how,good,your,product,or,service,is,you,will,not,be,able,to,grow,without,the,trust,of,your,customers.”,Willy,Kruh,Global,Chair,Consumer,Markets,KPMG,International,Driver,5,2019/1/30,2019/1/30,2015 KPMG International Coop,2015,KPMG,International,Cooperative,(“KPMG,International”),a,Swiss,entity.,Member,firms,of,the,KPMG,network,of,independent,firms,are,affiliated,with,KPMG,International.,KPMG,International,provides,no,client,services.,No,member,firm,has,any,authority,to,obligate,or,bind,KPMG,International,or,any,other,member,firm,third,parties,nor,does,KPMG,International,have,any,such,authority,to,obligate,or,bind,any,member,firm.,All,rights,reserved.,Omni-channel,and,technology,The,growing,role,of,the,Internet,throughout,the,path,to,purchase,continues,to,be,critically,important,to,companies,ability,to,compete.,Yet,this,area,remains,a,significant,challenge,for,many,executives.,25%,said,its,a,top,challenge,Driver,6,2019/1/30,2019/1/30,2015 KPMG International Coop,Just,over,half,of,the,retailers,surveyed,offer,a,seamless,shopping,experience,and,slightly,fewer,offer,mobile,shopping,2015,KPMG,International,Cooperative,(“KPMG,International”),a,Swiss,entity.,Member,firms,of,the,KPMG,network,of,independent,firms,are,affiliated,with,KPMG,International.,KPMG,International,provides,no,client,services.,No,member,firm,has,any,authority,to,obligate,or,bind,KPMG,International,or,any,other,member,firm,third,parties,nor,does,KPMG,International,have,any,such,authority,to,obligate,or,bind,any,member,firm.,All,rights,reserved.,55%,Seamless,shopping,experience,52%,Ability,to,shop,from,a,mobile,device,Driver,7,2019/1/30,2019/1/30,Just over half of the retail,2015,KPMG,International,Cooperative,(“KPMG,International”),a,Swiss,entity.,Member,firms,of,the,KPMG,network,of,independent,firms,are,affiliated,with,KPMG,International.,KPMG,International,provides,no,client,services.,No,member,firm,has,any,authority,to,obligate,or,bind,KPMG,International,or,any,other,member,firm,t