,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master titleslide,Quality&Risk Management(QRM),Session Objectives,Know the principles and processes of effective,quality management,Believe that quality management is intrinsic(built in)to the way that RAs do business-the,D,in DWI,Know why and how to maintain project documentation to the highest standards,Understand the purpose of a project quality&risk management review,Why Quality&Risk Management?,Consulting companies lose$millions,which represents the difference between what was,planned,what was actually,achieved,and what was,paid,for,Did not meet the clients expectations,(unclear scope),Improper management,of project financials,Client did not hold up their end of the bargain(unclear responsibilities),No contract,project plan,or scope control,$M,Focussing on quality&risk management provides a way of preventing/reducing these problems,Ensuring that you have a contract and that you work to it,Having a project management process based on the 7 keys,Having a Change Control procedure for scope,Documenting all assumptions(communicated to the client),Establishing/maintaining a suitably detailed work plan,Establishing/maintaining a performance measurement process,Implementing a client acceptance process,Having an Issue Resolution process,Maintaining progress reports and meeting minutes,What is Quality Management?,Organise,all relevant documentation created during the project(e.g.milestone plan,responsibility matrix,contract,performance measures-the IPP),Decide on a means of,categorising,the documentation(hint:try doing by the 7 keys)into a Project File(paper or electronic),Make cross-references in the file to any working papers(e.g.flipchart work),Tip 1:make sure that both the contents&the quality of the Project File reflects the professionalism of your work,Tip 2:help yourself to navigate the file by having a Contents Page at the front,Quality Management process,Remember:,The QM process demonstrates our capability,Quality management is intrinsic to the way we do business,it is,not a one-off process,Project=Green overall:,Normal progress.,Risks&issues being managed.,Project=Yellow overall:,Normal progress.,Significant risks&issues being addressed satisfactorily.,Project=Red overall:,Progress poor due to significant risks&issues not identified/addressed.,Urgent corrective action required.,Quality&Risk Management review,How does your IPP look?,DWI-,Discipline,With Imagination!,Milestone plans,Activity plans,Estimates,Contract,Risk assessment,.,