单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,商务礼仪实务英语,Practice of Business Etiquette in English,对外经济贸易大学出版社,全国高等院校基于工作过程的校企合作系列教材,模块2 能力培养,了解商务会面礼仪、接待礼仪、乘坐交通工具的礼仪、座次礼仪、馈赠礼仪、沟通礼仪、中西餐用餐礼仪、国别礼俗。,Project 1.Business Reception Etiquette,Task Three Meet and Greet,Task Two Business E-mail and Phone Etiquette,Task One Transportation Etiquette,Task Four,Seating Etiquette,Task Five,International Gift Giving Etiquette,I.Lead in,In business,the receptionist is the first point of contact,and can make an impression on external stakeholders such as customers and investors.As such,receptionists must abide by an etiquette protocol that meets the companys standards.,II.Reading:Read the following passages and have a group discussion.,Know and embrace why you believe the conflict needs to be resolved.,See the good in the conflict.,Determine your goal and start with yourself.,Humble yourself and seek and give forgiveness.,Deal with the problem,dont ignore it.,Try not to nitpick.,well-thought out,adj.,planned in an effective way,周密思考的,fair-minded,adj.,treating everyone equally,公平的，公正的,tardy,adj.,slow or late in happening or arriving,行动缓慢的；缓缓移动,的,tardiness,n.,行动缓慢；迟延,disruptive,adj.,causing trouble and therefore stopping something from continuing as usual,破坏的,New Words,Activity 1:Discuss the following questions with your partner.,1.Which principle has impressed you the most?,2.What do you think of the principle“try not to nitpick?,discord,n.,the state of not agreeing or sharing opinions 不和,stumbling block,n.,something which prevents action or agreement 绊脚石,reconciliation,n.,the process of making two opposite beliefs,ideas or situations agree 和解,lackadaisical,adj.,without interest,vigor,or determination 无精打采的,nitpick,v.,to find faults in details which are not important,挑刺儿，找茬，挑毛病,quirk,n.,an unusual part of someones personality or habit,or something that is strange and unexpected 怪癖,Task One Transportation Etiquette,交通礼仪,1.,公共交通礼仪,Public Transportation Safety,Plan your route ahead of time.,Do not run to the train.,Listen for public announcements and follow the directions provided.,Never attempt to board a subway train once the doors begin to close.,Stand to one side to allow people to exit the subway car before you board.,Stay alert and hold on to railings when a bus or train is slowing down or turning.,Never display money or valuables in public.,1.,公共交通礼仪,Public Transportation Etiquette,Offer your seat to elderly or disabled passengers.,If the train or bus is crowded,make sure you leave room for people to move around you.,Avoid using the phone as much as possible.If you do talk on the phone,try to keep conversations brief and speak quietly.,Do not use multiple seats for your bags or for reclining.Be considerate of other people who are boarding the train or bus and are looking for a seat.,Always cover your mouth when you sneeze or cough.,If listening to music,use headphones that cannot be heard by other passengers or be sure to keep the volume at a reasonable level.,New Words,tantrum n.a sudden period of uncontrolled anger like a young childs 发脾气,obnoxious a.very unpleasant or rude 令人讨厌的,perpetrate v.to commit a crime,or a violent or harmful act 犯罪；做恶,cramped adj.not having enough space or time 狭窄的,bin n.a container for waste 垃圾箱,be a sport be a pleasant，cheerful,and generous-minded person 随和、开朗、大度的人,crank n.a hand tool consisting of a rotating shaft with parallel handle 曲柄；曲轴,v.crank something(up):cause something to turn by means of a crank 用曲轴转动某物,recline v.lean or lie back in a horizontal or near-horizontal position 向后倚靠或躺,Activity 1,True(T)or False(F).,1.You can try to board a subway train when the doors begin to close.,2.When there is nobody beside you on the public transport carrier,you can leave your belongings on an empty seat.,3.You cant use several seats for your bags when using public transportation.,4.You are not allowed to listen to music on the public transport carrier,even if you are using the headphone.,F,F,T,F,Activity 2:Group discussion,1.What shouldnt we do in the airplane?,2.How much do you know about the Golden Rule?,2,.,乘机,礼仪,Airline etiquette missteps usually center around luggage,personal space and talking.,Dont carry-on excessive luggage or oversize bags.Most airlines are cracking down and space is limited.,Board quickly.,Carry your bag in front of you as you walk down the aisle.,Store your bag under the seat in front of you or in the overhead bin adjacent to your seat.,Dont store your bags in anothers space.,If you need to move anothers belongings while placing items in overhead bins,ask them.,Place your coat and jacket on top of your luggage in the overhead bins.,Dont place them next to your luggageit takes up too much space.,Sit in your assigned seat until everyone has boarded.You can switch seats when you determine the empty spots.,If you are traveling alone and someone asks to switch seats to join a family member or colleaguebe a sport.You might need the same favor some day.,2,.,乘机,礼仪,Settling In.Dont