Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,2010 CareFusion Corporation or one of its subsidiaries.All rights reserved.,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,2010 CareFusion Corporation or one of its subsidiaries.All rights reserved.,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,CONFIDENTIAL for internal use only,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,2011 CareFusion Corporation or one of its subsidiaries.All rights reserved.,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,CONFIDENTIAL for internal use only,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,2010 CareFusion Corporation or one of its subsidiaries.All rights reserved.,CONFIDENTIAL for internal use only,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,2010 CareFusion Corporation or one of its subsidiaries.All rights reserved.,CONFIDENTIAL for internal use only,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,2010 CareFusion Corporation or one of its subsidiaries.All rights reserved.,CONFIDENTIAL for internal use only,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,2010 CareFusion Corporation or one of its subsidiaries.All rights reserved.,CONFIDENTIAL for internal use only,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,2010 CareFusion Corporation or one of its subsidiaries.All rights reserved.,CONFIDENTIAL for internal use only,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,2010 CareFusion Corporation or one of its subsidiaries.All rights reserved.,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,医疗设备售后服务期望调查,-,中国大陆,年,11,月,医疗设备售后服务期望调查专家讲座,第1页,这次调查目标和范围,范围,面向医院医学工程技术人员及相关责任人,225,人参加并做出了回复,网络调查在医学工程网站公布并连续,2,个半月,调查结果只限于,CMEA,和,CFN,正式公布,内容,维修期望及现实状况,目标,中国医疗设备维修需求调查,This survey is being conducted among the members of theMedical Engineering Society of the Chinese Medical Association.CareFusion is conducting this study to better understand your needs and expectations regarding hospital medical equipment support,service,and repair.Thank you for taking a few minutes of your time to complete the study.Upon completion of the study,all findings from this study will be shared with the Association.,CareFusion Corporation or one of its subsidiaries.All rights reserved.,2,医疗设备售后服务期望调查专家讲座,第2页,调查参加者情况,医疗设备售后服务期望调查专家讲座,第3页,参加维修调查人员分布,CareFusion Corporation or one of its subsidiaries.All rights reserved.,4,大多数参加者来自中心城市及,3,甲医院,.,他们愈加关注售后服务及设备安全？,这些调查结果能够反应全部级别医院要求吗？,医疗设备售后服务期望调查专家讲座,第4页,参加者现从事工作,5,医疗设备售后服务期望调查专家讲座,第5页,只有大型或昂贵设备才会签署维修协议,CareFusion Corporation or one of its subsidiaries.All rights reserved.,6,79%,人认可他们医院只购置大型设备保修协议，比如,CT scanners and MRI machines.,12%,人认为他们医院为大部分设备购置了保修协议,10%,人认可他们医院没有买任何保修协议,.,医疗设备售后服务期望调查专家讲座,第6页,维修协议主要覆盖,MRI,和,CT,CareFusion Corporation or one of its subsidiaries.All rights reserved.,7,Laser EquipmentECG MonitorEndoscope,Optical Devices,ECT Machine(electroconvulsive therapy),维修协议分布非常集中在,X,线及影象设备上,.,其它设备维修协议覆盖非常低,医疗设备售后服务期望调查专家讲座,第7页,对维修标准期望,Three levels were presented to the respondents to use as a way to describe expectations for medical device servicing.,(See table below),CareFusion Corporation or one of its subsidiaries.All rights reserved.,8,内容,普通标准,“银牌”标准,“金牌”标准,希望提供维修时间,Monday to Friday at 8AM to 5PM,7 days a week at 8AM to 5PM,7 days a week/24 hours a day,反应时间（电话支持）,Call back next day,Call back same day,Call back within 2 hours,反应时间（抵达现场）,Arrive within 3 days of call,Arrive within 1 day of call,Arrive within 4 hours of call,配件供给,Delivery within 5 days from central warehouse,Delivery within 1-2 days from local warehouse,Delivery within 1 day from on-site storage facility,维修价格,Normal Charge,15%Price Increase,30%Price Increase,医疗设备售后服务期望调查专家讲座,第8页,对维修标准期望基于医疗设备类型或其它原因,CareFusion Corporation or one of its subsidiaries.All rights reserved.,9,7X24,小时不间断服务要求主要在一些大型设备上,部分,ICU,用抢救及生命支持设备要求,7,天工作时间提供相关服务,(7 days a week:8-5 coverage),小型护理设备要求在正常工作时间,内提供,(Monday Friday:8-5 coverage),医疗设备售后服务期望调查专家讲座,第9页,小型设备尽可能院内维修，大型设备主要依靠厂家工程师,CareFusion Corporation or one of its su