Color Overhead Title,Body Text,Second Level,Third Level,Fourth Level,Fifth Level,Page,*,HR Business Partner,Business Transformation,World,Markets,V(com)=zero=death,V(com)V(wm)=growth,Com,Change,Change,Change,Change,Value,To,Company,Cost of doing business,Transformation,Today,CRM,Branding,Call Centers,Online Stores,pcOrder/Supply Chain,Customer Database,Low,High,High,Solutions/Service/E-Business/Professional Service System integration,Training,Organization,Realignment,Training,Infrastructure,Specialized products,Business Transformation,Volume,Products,Aero,palmtop,web appliances,Yesterday,Company Culture,Shared,Values,1982-1991,1992-1998,1999 Onwards,Product focus and driven,First to market,Do the right things,Common sense works,We are all in it together,Market focus and driven,Set the right directions,Be efficient-do more with less,Figure out how to get the job done,Customer focus and driven,Empowerment,Set the right priorities,Reward success,Intelligent risk-taking,Be effective,Style,Make a difference personally,Proactive communications,Collaborative teamwork,Help others to succeed,Be aggressive,but not confrontational,Tops down decision making,Focus on the job,Long hours symbolize contributions,Blame the matrix in event of failure,Assertive,Open,Focus on the outcome of job,Getting job done symbolizes,contributions,Fun,Skills,Drive and execution,Industry knowledge,Flexibility,versatility,Technical innovation,Listening,Persuasion,Management,Drive and execution,Long run perspective,Ability to tolerate conflicting priorities,Industry knowledge,Field expertise,Leadership,Customer knowledge,Drive and execution,Effective listening,Teamwork,Field of expertise,Out-of-the-box thinking,Service Profit Chain,InternalService Quality,RevenueGrowth,Profitability,EmployeeSatisfaction,EmployeeRetention,EmployeeProductivity,ExternalServiceValue,CustomerSatisfaction,Customer Loyalty,resulting in the deliveryof our revenue and margin,FINANCIAL,commitments,constantly,creativelyfinding better,OPERATIONAL,ways to deliver our unique value proposition,Talented,motivated,empowered,PEOPLE,and become the#1 or#2 player in each,MARKET,where we compete,so we create unique value for our,CUSTOMER,As we help them meet their mission,Balanced Scorecard and the Profit/Value Chain,Human Resource Management,Compensation&,Benefits,Recruitment,Termination,Transfer etc.,Employee Relations Mgt.,Performance Mgt.,Career Development,Human Resource,Information System,Human Resource,Strategy,Staffing,Training&Development,4 Roles HR to Play,PEOPLE,PROCESSES,FUTURE/STRATEGIC FOCUS,DAY-TO-DAY OPERATIONAL FOCUS,Strategic Partner,Strategic HR Planning,HR as Business Partner,Culture and Values,Community Relations,Change Agent,Staffing,Organizational Design,Change Management Planning,Performance Management,Training and Development,Employee Relations Expert,Employee Relations,Labor Relations,Environment&Safety,Health&Security,Administrative Expert,Compensation design,Benefits administration,HR Information Systems,Legal Compliance,Corporate Strategy and HR Strategy,Business Strategies,Mission,Vision,Human Resources Strategy,Corporate Strategy,Case for Change,Corporate,Direction,Company 2001,Vision,Everything to the Internet,Mission,To enable human achievement bytransforming information technology,Strategy,Leadership in Internet access andinfrastructure through superior technology,services and partnerships,Objectives,Balanced across employee,customer,market,financial&operational,Attitude,Inspired,Corporate Strategic Goals,Process speed and simplicity:,Develop industry leading time-to-market and operational processes and infrastructure,Strong brand:,Build a strong,unified and globally recognized identity though consistent values and behaviors,Matrix management:,Cooperate seamlessly across our company to serve our customers,Leadership:,Develop strong,diverse leadership which balances strategic thinking,operational focus and employee engagement,Corporate Strategic Goals,Great people:,Empower the most innovative,trusted and diverse talent in our industry,Customer satisfaction:,Understand our customers expectations and measure our performance in meeting and exceeding them,Practical innovation:,Develop products,services and solutions that will inspire our diverse customers,Trusted partnerships:,Inspire trust by managing quality relationships,acquisitions,and alliances,Human Resources:Vision,Mission and Values,OUR,M,ISSION,:,To deliver business results through customer-focused HR solutions,.,OUR,V,ISION,:,HR is a trusted partner in creating an environment that inspires individual commitment and drives company success,.,OUR,V,ALUES:,Simplicity&Innovation,Leadership&Integrity,Accessibility&Responsiveness,Personal&Professional Growth,Teamwork&Fun!,OUR,A,TTITUDE:,Proactive Engagement,What do People Want?,Compensation,People want to be paid a fair package and be treated fairly,Job Content,Growth,Opportunities,Good Supervisor/Leader,Good,Work,Environment,People want interesti