YOUR SITE HERE,*,*,Module Two,Receiving Foreign Guests,迎接外宾,Task 1 Receiving Foreign Guests at the Airport,Task 2 Helping Foreign Guests to Check in,Task 3 Holding Welcoming Dinners,Extended Tasks,Contents,YOUR SITE HERE,Match the following English words and expressions with their Chinese Equivalents.,1.flight,2.suite,3.propose a toast,4.baggage,5.check in,6.reception desk,7.fill in/out the form,8.banquet,A.,晚宴,B.,航班,C.,入住酒店,D.,前台,E.,行李,F.,填写表格,G.,套房,H.,祝酒,B,G,H,E,C,D,F,A,-Warm up-,YOUR SITE HERE,Discussion,What should you,prepare,before you,receive,foreign guests at the airport?,2.What should you,talk,about with foreign guests,on the way,to the hotel?,3.How to,discuss with,a foreign guest about your schedule?,4.How to,entertain,a foreign guest at a Chinese banquet?,YOUR SITE HERE,Can you do it in the right way?,1.If you are not clear about a young ladys marital status,it is polite to call her“Madam.,2.In written form,the use of title with the persons full name is acceptable,for example,Mr.John Smith.,3.You can ask foreign people how they would like to be called and to tell what you would like them to call you.,4.If you are busy,you can sent a representative to meet the foreign guests at the airport.,5.In order to save time,you can get down to business in the car on the way to the hotel.,6.When having western dinner,if you have bones in your mouth,you should take them out with your fingers and place them on the edge of your plate.,7.When you want to try a dish out of your reach,you can ask someone to pass whatever you want.,8.You can never lift your plate or bowl off the table while eating.,YOUR SITE HERE,How to address your foreign guests properly?,On formal occasions,you should call someone“Mr.(for man)or“Ms.(for woman)with the persons last name or surname unless the person asks you to call him or her by his or her first name.Its also acceptable to call a person by his or her first name if he or she is approximately your age or younger especially when he or she is from the United States.,YOUR SITE HERE,How to address your foreign guests properly?,Usually a lady prefers to be called“Ms.rather than“Miss or“Mrs.because this is a neutral form of address for both married and single women and can be useful if you do not know the marital status of the woman you are talking with.,YOUR SITE HERE,How to address your foreign guests properly?,It is not the custom to use titles like“Mr.,“Mrs.,“Miss or“Ms.with a first or given name.For example,if you meet someone whose name is John Smith;you should call him“Mr.Smith instead of“Mr.John.Remember that all titles in English go with the persons last name or surname,for example,“Dr Smith and“Professor Smith.In written form,the use of title with the persons full name is acceptable,for example,Mr.John Smith.,YOUR SITE HERE,How to address your foreign guests properly?,Finally,do not feel shy to,ask people,how they would like to be called and to tell what you would like them to call you.This will make introductions easier and get you a closer relationship with the guests.,YOUR SITE HERE,Activity 3 Reading and Understanding,What should you do before,the foreign guest arrives?,What should you do,when the foreign guest arrives?,What should you do,on the way to the hotel?,What should you do,at the hotel?,YOUR SITE HERE,Tips on Reception of Foreign Guests,Before the foreign guest arrives,you should reserve a room at a hotel for him or her.Usually the hotel must be comfortable,air-conditioned,and the most important is that each room must be equipped with a private bathroom,because western guests usually insist on having a shower every day.,YOUR SITE HERE,When the foreign guest arrives,you can either meet him in person or send a representative to meet him.Prepare a paging board with the guests name neatly written on it.Hold the board upright at the Arrival Hall Waiting area.Upon the arrival,foreigners usually like to go to their hotel room immediately.,Wait at the Airport Lounge for some refreshment while the driver brings the car over.,Walk the guest to the entrance and introduce the driver to the guest.,YOUR SITE HERE,On the way to the hotel,you can have some casual and friendly talks with him but you should never try to get down to business right away.Remember,you should never ask foreign guests about the age,salary,and some other private matters.,YOUR SITE HERE,At the hotel,help the foreign guest go through formalities and discuss with him or her briefly about the next days program.Furthermore,you cant smoke unless you are permitted.Last but not the least,you must be punctual and keep your promise.,YOUR SITE HERE,Activity 2 Listening,Listen to the following dialogue about meeting a guest at the airport and answer the following questions.,1.Where does Mr.Wilson come from?,A.Mr.Wilson comes from America,B.Mr.Wilson comes from Canada,C.Mr.Wilson comes from Austria,D.Mr.Wilson comes from Germany,2.What is the job of Li Mei in her company?,A.She is the sales manager in her company.,B.Sh