单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版样式,单击此处编辑幻灯片母版样式,第二层,第三层,第四层,第五层,*,*,*,Chapter 13Social Letters,Thank-you letter,Apology letter,Invitation letter,Congratulation letter,Thank-you Letter,Pattern for Thanking Letters,State the reason for thanking;,Say the help the reader gave you is just right;,Be sincere,concise,and friendly;,If appropriate,offer some return.,Sample Letter 1:,Dear Mr.Smythe:,Thank you for the brochure,Trees are green.,It contains exactly what I need for a speech I am preparing.,Sincerely,Sample Letter 2:,Dear Mr Mith,I am writing to you just to tell you how very much I appreciate the warm welcome you extended to my wife when she visited your country last week.,The help and advice you gave to her,and the introductions you arranged for her,have resulted in a number of very useful meetings and I should like you to know how very grateful I am for all you have done to make them possible.,I realized the value of time to a busy person like you and this makes me all the more appreciative of the time you so generously gave to her.,Yours sincerely,Apology Letter,Pattern for Apology Letters,Apologize at the beginning of the letter;,Explain the mistakes you made and say it will not happen again;,Close with a positive tone to show goodwill.,Sample Letter 1:,Dear Mary,I feel dreadful about ruining your lovely luncheon yesterday by arguing with Bill about Jack.You certainly did everything you could to save the situation,and I apologize most humbly for ignoring good taste,old friendship,and common sense in pursuing a discussion that was completely inappropriate.,I talked to Bill first thing this morning and attempted to mend my fences there,but I feel a great deal worse about what I did to you.The luncheon was delicious,and the first two hours were delightful.I hope you will someday be able to forgive me for blighting the last half-hour.,Your friend,Sample letter 2,Dear Mr.Bill:,As editor of,the,Eagling newsletter,I want to apologize for omitting your name in the last issue.Captain Smith asked me how I could have possibly forgotten to include our hottest new actor!In proofreading the copy,my eyes failed to notice that your name wasnt where my brain expected it to be.,Im sorry.A correction will appear in the next issue.,Regretfully,Invitation Letter,Pattern of Invitation Letters,1.Highlight the purpose of the gathering(meeting,conference,party,etc.).2.Make the reader feel his/her attendance is truly expected.3.Provide all the details that the recipient needs in order to attend:date,time,location,etc.4.Ask for a response,by a specific date if necessary.,Sample Letter:Invitation to Product Presentation,Dear Sir/madam,We are pleased to invite you to be our guests at the Installation Ball of the Chamber at the Beachrider Hotel on January 8.,As was recently announced,Robert Dodson,our executive vice-president,will be installed then as president of the Chamber of Commerce for the coming year.A cocktail reception at seven oclock will be followed by dinner and dancing.,Will you please let me know by December 29 whether you will attend.I will be glad to see you there.,Cordially,Sample Formal Invitation,Mr.and Mrs.Andrew K.K.Wangrequest the pleasure of your companyat a dinnerin honor of their parentsFiftieth Wedding Anniversaryon Sunday,the fifth of Julyat eight oclockNew Asia Hotel100 Deep Water Bay RoadHong Kong,R.S.V.P,(Reply,if you please,请回复,),Sample Reply to an Invitation,Mr.and Mrs.Charls Longwon accept with pleasure the Invitation of the Board of Directors of the Massachusetts Investment Company for dinner on Saturday,the twelfth of June,at seven-thirty oclock.,Accepting an Invitation,Mr.and Mrs.John Smithaccept with pleasurethe kind invitation ofMr.and Mrs.Andrew K.K.Wangto a dinnerat eight oclockthe fifth of JulyNew Asia Hotel100 Deep Water Bay RoadHong Kong,Congratulation Letter,Pattern of Congratulation Letters,Say what you are congratulating for in the first sentence;,Connect people and thing in one sentence;,Say you want the reader to be more successful.,Sample Letter 1,Dear Mr.Dewed:,I just learned of your promotion to the post of vice-president of Security,Inc.Please accept my warmest congratulations and best wishes for every success.,Sincerely,Useful Sentences,Apology Letters,We appreciate your patience in allowing us time to research the information and respond to your complaints.,We are sorry that this is one of the few instances in which we cannot make a refund.,We are sorry for any inconvenience we cause