单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,学习情境三：客房效劳英语,学习任务:客房迎宾效劳,Name:,Helen,Job:,Room attendant,Responsibility:,To welcome guests and show them to guestrooms and introduce room facilities.,Contents,Learning Objectives 学习目标,1,Working Procedures 工作程序,2,Working Knowledge 工作知识,3,Hotel Task 酒店任务,4,5,Words and Expressions,6,Activity,Learning,Objectives,学习目标,After finishing this task,you should be able to:,Greet the guest,Show the guest to his room and introduce the,facilities,Working Procedures,工作程序,Greet the guest.迎接客人,Find out the identity of the guest and the room.确认客人身份信息和房号,Show the way to the guests room.为客人引路,Open the door for the guest.为客人开门,Ask the guest for the opinion about his/her room.询问客人对客房的意见,Working Knowledge,工作知识(1),1.After entering the room,you should ask the guest if he/she is satisfied(满意)with the room with the following sentences,“How do you like this room?or“How is everything.If the guest isnt satisfied with the room,you should try to solve the problem or change another room for him/her.,Working Knowledge,工作知识(2),2.Common Facilities in Guestrooms 客房中的常见物品,(1).Sitting Room,sheet,床单,quilt,被子,pillow,枕头,pillowcase,枕套,blanket,毛毯,bed pad,床垫,duvet,羽绒被,curtain,窗帘,cushion,腰垫,TV remote controller,电视遥控器,bed stand,床头柜,carpet,地毯,telephone,电话,(2).Bathroom,face towel,面巾,bath towel,浴巾,bath mat,脚巾,hand towel,手巾,bathrobe,浴袍,shampoo,洗头水,foam bath,沐浴液,lotion,润肤露,tooth,牙刷,tooth paste,牙膏,soap,香皂,toilet paper,厕纸,shower cap,浴帽,shower curtain,浴帘,rubber mat,防滑胶垫,Hotel Task,酒店任务,Suppose you are Helen,now youre going to show the guest to his room and introduce room facilities.Please perform the task according to the hints below with your partner.,角色A:你是Mr.Johnson,你准备入住酒店608房间。,角色B:你是客房迎宾员Helen，你热情欢送Mr.Johnson，带他到房间并为他简单介绍房间内的设施。,Words to know,facility,n.,设备,ext,电话分机,sauna,n.,桑拿,pleasant,adj.,令人愉快的,wardrobe,n.,衣橱,safe,n.,保险箱,sign,v.,签名,disturb,v.,打扰,settle down,（使）安顿下来,knob,n.,球形把手,Useful expressions,1.Greeting the Guests and Opening door for the Guest 接待客人并为客人开门,(1)Welcome/Welcome back to Season Hotel.,(2)Let me show you the way to your room.,(3)After you,madam.,2.Helping the Guest to Settle Down 帮助客人安排好,(1)If you need any help please call Housekeeping at ext 64.,(2)Please let me know if there is anything I can do for you.,(3)Have a pleasant stay.,Useful expressions,3.Introducing Hotel Facilities to Guest 为客人介绍房间设施,(1)Do you have sauna in the hotel?,Yes,we have.Its on the 18th floor.,(2)Where is the safe?,Its in the wardrobe.Shall I show you how to use it?,(3)By the way,the Internet access is just beside the desk,let me show,you.,(4)If you dont want to be disturbed,just place this“Please Do Not,Disturb sign outside the door.,(5)If you want to have a rest,you may hang on the knob of the door,“Do Not Disturb sign.,Activity,1.Read the following words and translate them into Chinese.把以下单词翻译成中文。,sheet,sitting room,TV,toilet,paper,fruit basket,safe,luggage rack,quilt,computer,shower,curtain,sewing kit,mirror,bathroom,bath mat,telephone comb,bath towel,tooth,hair dryer,comb,water boiler,tap,pillowcase,curtain,blanket,rubber mat,Activity,2.Find out the words you can find in the pictures,write them in the box,then cut them and paste on the facilities.写出图中物品的英文名称，并把他们贴到相应的物体上面。,Sitting Room,Bathroom,3.Work in pairs.Explain the facilities in the room to the guest.You must use the following sentence.运用以下句型向同伴介绍房间的设施。,Activity,可以通过以下几种途径了解客人的姓名：,Luggage tags 行李标签,Registration desk 住店登记处,Arrival list 来客单,Restaurant reservations 餐厅预订,Credit cards 信用卡,Asking the guest what his/her name is 直接询问其姓名,Convention or meeting name tags 会议用姓名标牌,Hotel tips,Thank you！,