强强联合 国际国内顶尖教育机构深度融合！,群星闪烁 整合业界权威名师、就业专家！,智能互动 创造课程追踪，轻松学习模式！,目标明确 全力提高学生就业力！,时代英杰 中国职前教育专家,德勤人力资本中国业务副总裁,林 钢,管理咨询,ABC,企业经营的运动模型,经营绩效,市场与客户,核心能力,愿景目标,战略,企业文化,业务流程,组织结构,技术,/,信息系统,管理制度,人力资本,货币资本,理念篇,客户永远是,-,？,客户通常是,-,？,每个客户都是,-,？,什么是管理咨询,独一无二的产品,名人字画,管理咨询,日用消费品,谁是客户,需要外脑,需要外包,需要外手,Technology monoliths are recasting the IT market while Strategy and Human Capital firms broaden their bases,The evolution of the“full service”consultancy has resulted in a new business model,While S&O and Human Capital firms have been impacted by the economic downturn their business models have remained intact,though they have continued to expand their advisory offerings in technology,Dell,Strategy Firms,Human Capital Firms,Business,Process,Applica-tions,Infra-,structure,Software,Hardware,Bus.Consult.,Enterprise,Corporate Strategy,Strategy,IT Consulting,Systems Int.,App.Dev.,Middleware,Management,Platforms,Middleware,Bus.Apps,Accenture,Deloitte,BE,EDS,Mercer,BCG,Booz Allen,Bain,HP,McKinsey,Infosys,IBM,Tech Oriented Firms,Watson Wyatt,Towers Perrin,Mellon,Human Capital Consulting firms have outperformed Full Service Consulting Firms,2002 Global Consulting Revenue Growth,Average Human Capital Consulting Firm,Average Full Service Consulting Firm,Looking forward,continued penetration of offshore delivery will make growth challenging in technology,HumanCapital Consulting,S&O Consulting,Systems Integration,2003-2007 Global Consulting Market Growth(CAGR Market Value),Through 2001 Consulting Enjoyed Uninterrupted Growth,$B,$50B,$100B,$150B,1971,1981,1991,2001,Global Consulting Market Size,Global Consulting Market Quarterly Y-O-Y Growth Rate,1995,Andersen Consulting4,220,McKinsey1,800,Coopers&Lybrand1,570,Ernst&Young1,520,D&T Consulting1,380,KPMG Peat Marwick1,340,Price Waterhouse 960,Booz Allen&Hamilton 880,Arthur Andersen 660,EDS/A.T.Kearney 650,2002,IBM Global Services13,337,Accenture8,667,Fujitsu7,940,CGE&Y4,824,DC/DTT Consulting4,769,EDS/A.T.Kearney3,800,CSC3,412,McKinsey2,997,HP2,788,BearingPoint2,545,A,New,Competitive,Landscape,S&O/Advisory,and Human Capital consulting,2002 Global Market Size Analysis by Service Area,S&O Consulting,(includes IT Advisory),100%=$40B,Technology Services,(includes Outsourcing)100%=$227B,Human Capital Consulting,100%=$20B,Top 10:22%,Deloitte:2%(included in Top 10),Rest of market:78%,Top 10:36%,Deloitte:5%(included in Top 10),Rest ofmarket:64%,Top 10:58%,Deloitte:1%(included in Rest of market),Rest ofmarket:42%,Deloitte,rank,3,rd,22,nd,2,nd,全球战略咨询公司排名,美国,“,咨询新闻,”,杂志（,Consulting News,）,将德勤评为世界最大的战略咨询公司,Rank,Firm,Revenues($millions),2002 HR,consulting revenue,2001 HR,consulting revenue,1-year growth rate of HR consulting practice,1,Mercer HR Consulting,$1,914.8,$1,846.4,3.7%,2,Deloitte Human Capital,*,$1,094.0,$1,040.0,5.2%,3,Watson Wyatt Worldwide,$997.0,$953.0,4.6%,4,Mellon HR(Buck Consultants),$950.0,$837.4,13.4%,5,Towers Perrin,$853.2,$872.0,-2.2%,6,Aon Consulting,$801.0,$759.8,5.4%,7,Hewitt Associates,$600.7,$540.0,11.2%,8,Accenture,$535.0,$485.0,10.3%,9,Hay Group,$282.8,$291.0,-2.8%,10,Milliman Global,$189.0,$170.0,11.2%,11,The Segal Company,$145.5,$130.5,11.5%,12,Cap Gemini Ernst&Young,$132.8,$139.0,-4.5%,AVERAGE,5.3%,Source:Consultants News October 2003/Kennedy Information,Inc.,*Revenue is based on all HR-related services provided firm-wide(e.g.IAS),全球人力资源管理咨询公司排名,美国,“,咨询新闻,”,杂志 和,“,肯尼迪资讯,”,公司 将德勤评为世界第二大人力资源管理咨询公司,全球,信息技术,咨询公司排名,美国,“,咨询新闻,”,杂志（,Consulting News,）将德勤评为世界第三大,IT,咨询公司,世界各大咨询公司的综合排名,德勤国际介绍,我们的全球机构,119,000,多名员工,140,个国家、地区，722家机构,2003,年，我们全球收入增长21.6%,达,152,亿美元,我们的中国机构,超过2,500 名员工,在9个城市设有事务所：大连，天津，北京，上海，南京，广州，深圳，香港和澳门,$6.5,$7.4,$9.9,$12.4,$12.5,$11.2,$9.0,$0,$2,$4,$6,$8,$10,$12,$14,1996,1997,1998,1999,2000,2001,2002,$,10,亿美元,德,勤全球年收入,$15.0*,2003,$16,税务,和法律服务,35,亿美元,(23%),会计和审计服务,54,亿美元,(36%),咨询,服务,61,亿美元,(41%),德勤咨询,德勤咨询在全球,31,个国家和地区拥有,19,600,多位员工，为不同行业的客户,提供卓越的咨询服务,。,209 家位列财富 500 强的公司是德勤咨询的客户。,我们的宗旨,帮助客户和员工获得成功,我们的远景,成为全球行业领袖，为新经济时代提供,创新的商业解决方案和服务,我们的核心价值观,全心全意帮助客户取得实效,充分发扬团结协作精神,致力于同客户紧密互惠合作,德勤咨询,员工人数：,19,600,年营业收入：,61,亿美元,德勤国际,员工人数：,119,000,国家和地区：,140,年营业收入：,152,亿美元,人力资本咨询服务,员工人数：,4000,年营业收入：,12,亿美元,我们的服务,企业,战略服务,(MSS),人力,资本咨询,(H,CC),财务,咨询服务,(F,AS,),企业,风险管理服务,(ERS),客户选择咨询公司的标准,理解客户需求,人员素质,专业能力,行业经验,创造性技能,咨询费用,先前的合作,什么是“管理咨询”方式,客户关系,专业技能,流程,专业技能,Implementer,实施者,Strategist,战略家,Influencer,促成人,Problem,Solver,解决问题能手,Technical,Expert,专家,Facilitator,顺导者,Change,Agent,变革代理人,Coach,教练,Advisor,顾问,Initiator,牵头人,Sponsor,发起人,Decision-maker,决策人,End-user,最终用户,Other Stakeholders,其他利益相关者,客户关系,以事实为依据,以结构为基础,以假设为导向,流 程,管理咨询的步骤,步骤,1,达成工作协议,步骤,4,确定实施方案和后续工作,步骤,3,赢取对解决方案的承诺,步骤,2,明确关键问题及解决思路,沟通与反馈,Basic Career Alternatives,EACH CAREER TYPE HAS DIFFERENTATTRIBUTES AND ATTRACTIONS,CorporateEmployee,Professional,Career,Entrepreneur,Fundamental Talents,Raw brain power,logical thought,holistic thought,conceptualization,Ability to learn on the fly,Creativity/innovation,Natural curiosity,Consulting Generally Requires a Major Transition from Your Prior Experience,From senior positions elsewhere toentry-level consulting,loss